GWSB Bill Payment Frequently Asked Questions
Banking | Internet Banking | Bill Pay | Security Tips
What is online bill pay?
How do I access GWSB Bill Pay?
How does it work?
Is there a charge for GWSB Bill Pay?
Are there any bills I cannot pay?
Is there a limit to the number of payments?
How will I set up a payment?
What is an e-bill?
What is an e-mail payment?
What is a capable payee?
Should I use GWSB Bill Pay to pay my GWSB Loan?
Do I need to inform my payees?
How will I know my payments are made?
What if I type my account number incorrectly?
How do I place a stop payment?
What about the invoices?
Can I still use my paper checks?
What is online bill pay?
GWSB Bill Pay is an online system providing you the ability to pay your bills via gwsbank.com anytime, anywhere in the United States. Payments are sent electronically (via Automated Clearing House, or ACH) when possible, and by paper draft when not. There's no check writing or need to purchase stamps or envelopes.
You can access GWSB Bill Pay through GWSB Online Banking. While you are logged on to Online Banking, select your checking account designated for Bill Pay and then click on "Pay Bills".
GWSB Bill Pay uses the ACH or VISA RPS network to electronically transfer your payments from GWSB to the party you specify on the date you specify. If a company or individual is not set up for electronic transfer, a check is sent via U.S. Mail.
GWSB Bill Pay is absolutely FREE. Pay your bills, anywhere anytime, without writing checks or purchasing stamps.
Tax payments and court-directed payments cannot be paid through GWSB Bill Pay. Also, payments can only be made within the United States.
GWSB Bill Pay allows you an unlimited number of transactions.
There are two basic steps involved in using the bill payments services:
- Set up your payees.
- Schedule payments.
When you first begin using the service, set up your payee list by adding the payees to whom you want to make payments. Some payees can also send electronic bills (e-bills). You only need to add each payee once. All of your payees are also listed on the Make Payments - Multiple Payments page, where you can quickly schedule multiple payments on one screen.
When you make a payment, you specify the date that you want the payee to receive the payment. The earliest available payment date is four business days from today. GWSB Bill Pay determines whether a payment is sent electronically or by check, based on whether the payee accepts electronic payments and other guidelines.
After a payment is scheduled, it appears as Scheduled on the Payment Activity - Bill Payments page. After the payment is processed, the status changes to Processed. The payee receives your payment on the payment date you specified and credits your account. Sometimes, however, the payee may take a few days to apply the payment to your account.
After your enrollment is completed, you can receive e-mail payments from other people who use an e-mail payments service. The payments are electronically deposited into the payment account of your choice.
An e-bill (electronic bill) is a bill that you can view and pay online through GWSB Bill Pay. E-bills contain the same information found in a paper bill, but all you have to do to pay an e-bill is click Pay.
Before you can receive an e-bill, you must add an e-bill-capable payee to your payee list and request e-bills from the payee. After you start to receive e-bills, you can view them on the E-bills page.
With e-mail payments you can electronically send money to and receive money from anyone with an e-mail address and United States bank account.
The e-mail payment allow you to features let you:
- Send money to anyone with an e-mail address.
- Track payments online. No more "check is in the mail" worries.
- Transfer money electronically between your checking and money market accounts.
After enrolling a payee, GWSB Bill Pay will let you know whether the payee has the ability to send an e-bill.
A better option would be to complete a transfer through GWSB Online Banking. By transferring funds from one of your GWSB checking accounts to your loan account, you avoid the five to seven day processing period checking Bill Pay can take.
No. GWSB Bill Pay does not change the way your payments are credited.
Once a payment has been made, GWSB Bill Pay will reflect it in the history of your GWSB checking account. It will also be clearly itemized on your monthly bank statement. Since GWSB only makes the payments you authorize, you control your account at all times. In addition, GWSB Bill Pay will display whether your payment was sent electronically or by paper draft.
GWSB Bill Pay asks you to enter the account number a second time as a validation, therefore decreasing the risk of incorrectly entering the payee account number. You have the ability to modify payee information at any time.
A stop payment cannot be placed on a GWSB Bill Payment. You should contact our Customer Service Associates in Oak Lawn at (708) 636-4100, Orland Park at (708) 460-8200, Western Springs at (708) 590-8200, or Lakeview at (773) 577-8200 if a payment is not received by a payee.
With an online bill payment service, your monthly bills continue to be sent to you. Then, with GWSB Online Bill Pay, you log on, click "Pay Bills", and elect to make single or recurring payments. With a bill presentment service, your bills are sent directly to the service. The service contacts you by e-mail with the specific billing information they receive, and you authorize the service to pay the bills. GWSB only offers bill payment, not bill presentment.
Yes. GWSB Bill Pay is like having a second checkbook. Payments through Online Bill Pay will be reflected in your account history with a description of all payments made.